Booking & cancellation

• Class booking windows are as follows:
  • Barre Classes: 10 minutes before the class start time
  • Mat Pilates Classes: 10 minutes before the class start time
  • Reformer Pilates Classes: 30 minutes before the class start time
• Client may cancel a booked class for up to 2 hours before class start time without penalty.
• Late Cancellation & No-Shows:
  • Clients with unlimited pricing options will be charged a $10 fee, either upon late cancellation or 2 hours after the missed class start time.
  • Class pack holders, limited memberships, or single class drop-ins will lose the class on account, either upon late cancellation or 2 hours after the class start time.
• Class packages/memberships are non-refundable and non-transferable.
• Please note expiration dates on class packages, as these cannot be extended.
• Class packages are not able to be shared.

Auto-Pay Contract Policies

• The card on file will be charged on the 1st of each month for the length of the contract.
• Cancellations for month-to-month memberships must be in writing 30 days before the next billing. Cancellations with renewals within 30 days may result in additional billings.
• Membership may be put on hold for up to 2 months within the contract term, effectively extending the contract term.
• After the initial contract term, memberships roll month-to-month until canceled in writing 30 days before the next billing.

prepaid Contract Policies

• No holds or extensions will be provided.
• Prepaid contracts are non-refundable and non-transferable.